FAQ
Reservation
You can cancel or amend your reservation by contacting the reception team. If your reservation was made with a 3rd party travel agent, please contact them directly.
Payments
All major worldwide credit cards are accepted upon booking and in hotel. We also accept a payment with cash or debit card.
Arrival
Check in is from 2 PM. If you want to arrive earlier at the hotel, we do have luggage storage available free of charge. Reception is open 24/7 so you can check in later after exploring. Please do contact us if you will be arriving after 8 PM.
If your room is not guaranteed by an authorized credit card or online payment, we will hold your reservation until 6 PM on the day of arrival.
During your stay
Unfortunately, no. Pets are not allowed in our Hotel.
Departure
Check out is before 12 PM at departure date.
A free late check-out is offered until 1pm if you are booking direct. If you would like a later check-out this cost € 10 per hour with maximum until 4 PM.
Please inform the reception before 12 PM at departure date if you would like to have a late checkout.
Others
We know Corona will influence most, but we want to reassure you there is still lots of fun stuff to do in Amsterdam. So we have compiled the list for you.
- Museums
- Bike rentals
- Boat tours
- Walking tours and parks
- Nine street district
- Wine & Dine take out
OZO Hotels Arena Amsterdam
OZO Hotels Armada Amsterdam
Keizersgracht 713 - 715
1017 DX Amsterdam
+ 31(0)20 623 58 29