FAQ

Reservation

How do I change or cancel my reservation?

You can cancel or amend your reservation by contacting the reception team. If your reservation was made with a 3rd party travel agent, please contact them directly.

Payments

Which payment methods are accepted?

All major worldwide credit cards are accepted upon booking and in hotel. We also accept a payment with debit card.

Arrival

What time can I check in?

Check in is from 2 PM. If you want to arrive earlier at the hotel, we do have luggage storage available free of charge. Reception is open 24/7 so you can check in later after exploring. Please do contact us if you will be arriving after 8 PM.

If your room is not guaranteed by an authorized credit card or online payment, we will hold your reservation until 6 PM on the day of arrival.

During your stay

Are you pet friendly?

Unfortunately, no. Pets are not allowed in our Hotel.

Departure

What time is check-out?

OZO Hotels Arena

Check-out is before 12 pm at departure date.

A free late check-out is offered until 1 pm if you are book directly through our website. If you would like a later check-out, this costs €10 per hour until 4 pm at latest. Are you interested in a late check-out? Please inform the reception before 12 pm at departure date and note that the possibility for a late check-out is subject to availability.

OZO Hotels Armada

Check-out is before 11 am at departure date.

If you would like a later check-out, this will cost an additional €20 until 2 pm, and €50 until 4 pm. Are you interested in a late check-out? Please contact the reception before 12 pm at departure date and note that the possibility for a late check-out is subject to availability.

OZO Hotels Cordial

Check-out is before 11 am at departure date.

If you would like a later check-out, this will cost an additional €20 until 12 pm. After 12 pm, an additional €10 per hour will be charged for every extra hour. Are you interested in a late check-out? Please contact the reception before 12 pm at departure date and note that the possibility for a late check-out is subject to availability.

Prices & Conditions

Flexible Rate

OZO Hotels Flexible Cancellation Policy

Cancellation or change of the reservation is possible up to 48 hours before arrival date. If you do not check in on the arrival date, the first night of the reservation will be charged and the remaining days of the reservation will be cancelled. If you want to change or cancel the reservation you must contact us in advance. 

[email protected]telamsterdam.com
[email protected]
[email protected]

Corona FAQ

What precautions have we taken against the coronavirus?
The health and safety of our guests and employees is our top priority. At OZO Hotels we have always taken hygiene very seriously. However, due to COVID-19, we have implemented an additional hygiene and cleaning policy to provide a safe and healthy environment for both guests and staff. This includes the following:

  • Our employees must wash and disinfect their hands regularly.
  • Disinfection gel is available throughout the hotel.
  • We've updated our housekeeping protocol to:
    - door handles, the reception desk and other frequently touched objects are disinfected throughout the day after each use, in all public areas within our hotels;
    - all rooms and keys are (still) thoroughly cleaned after each check-out, with specialized disinfecting cleaning products
  • We do not shake hands or make physical contact with customers and colleagues as recommended by international and national guidelines to prevent the spread of COVID-19.
  • Tables and chairs are disinfected with disinfectant after each use, so that guests feel comfortable and safe in our lobby.

OZO Hotels Arena Amsterdam

Karspeldreef 2
1101 CJ Amsterdam
  + 31(0)20 220 2500

  www.ozo-hotels.com

  [email protected]

OZO Hotels Armada Amsterdam

Keizersgracht 713 - 715
1017 DX Amsterdam

  + 31(0)20 623 58 29

  www.ozo-hotels.com

  [email protected]

OZO Hotels Cordial Amsterdam

Rokin 62 - 64
1101 CJ Amsterdam

  + 31(0)20 623 57 44

  www.ozo-hotels.com

  [email protected]