FAQ

You can cancel or amend your reservation by contacting the reception team. If your reservation was made with a 3^rd party travel agent, please contact them directly.

Gladly! Please contact us directly to add nights to your stay. If you have already added an extra night by using our online ‘BOOK NOW’ button, please contact us so we can try and arrange the room allocations.

We have a limited number of baby cots, only available at OZO Hotels Amsterdam Arena. Additional beds are available at a small charge. Please choose the appropriate room when booking and make this request upon booking. Please contact us if you have any questions.

Certainly. We can offer personalised gifts for your friends and loved ones!

All major worldwide credit cards are accepted upon booking and in hotel. We also accept a payment with cash or debit card.

Your credit card serves as a guarantee for the room. A credit card authorization is done in advance. It is possible to pay with the same credit card at arrival. We also accept a payment with cash, debit or credit card. If the authorization is not succeeded, we will ask for another credit card at arrival or a deposit of € 75.

The city tax in 2020 is 6,42% of the room rate plus € 3 per person per night. If the tourist tax changes in 2021, you will agree.

Check in is from 2 PM. If you want to arrive earlier at the hotel, we do have luggage storage available free of charge. Reception is open 24/7 so you can check in later after exploring. Please do contact us if you will be arriving after 8 PM.

If your room is not guaranteed by an authorized credit card or online payment, we will hold your reservation until 6 PM on the day of arrival.

OZO hotels does not offer a shuttle service, but we can prearrange our preferred taxi to and from city centre and Schiphol airport. Call and speak to us to book directly.

Unfortunately, no. Pets are not allowed in our Hotel.

Due to the corona virus, we temporarily serve breakfast on request only. You can indicate whether you want to have breakfast at check-in or at the time of booking direct.

• OZO Hotels Arena Amsterdam: € 7.50 per person (temporarily)
• OZO Hotels Armada Amsterdam: €15.00 per person
• OZO Hotels Cordial Amsterdam: € 12.50 per person

No, all rooms and public places are 100% non-smoking. If we discover that you use have smoked or used an illegal substance, you will get a fine of € 250 and will be asked to leave the hotel immediately.

Check out is before 12 PM at departure date.

A free late check-out is offered until 1pm if you are booking direct. If you would like a later check-out this cost € 10 per hour with maximum until 4 PM.

Please inform the reception before 12 PM at departure date if you would like to have a late checkout.

Yes, it is possible. We have a luggage room which is available to store your luggage free of charge.

Yes, we do have scales for your luggage and is €1 per piece.

We know Corona will influence most, but we want to reassure you there is still lots of fun stuff to do in Amsterdam. So we have compiled the list for you.

• Museums
• Bike rentals
• Boat tours
• Walking tours and parks
• Nine street district
• Wine & Dine take out